Refund and Returns Policy
At PURESTATE, your comfort, confidence, and peace of mind are at the core of everything we do.
We are committed to providing a seamless and secure shopping experience, including:
• Carefully prepared and timely delivery of your order
• Products that arrive in impeccable condition and as described
• Secure, verified transactions for every purchase
How to Request a Return
Returning an item is simple — and we’re here to support you every step of the way.
Contact Us
Please email us at purestate.brand@gmail.com or use the contact form on our website.
Include the Following
• Your full name
• Order number
• Item(s) you’d like to return
• Reason for the return (optional)
Approval & Instructions
If your return request meets the policy criteria, we will email you detailed return instructions.
Ship Within 7 Days
Once your return is approved, please ship the item within 7 days. Delays may result in cancellation of complimentary return shipping (if offered) and/or rejection of the return.
Need Special Assistance?
We understand that every return situation can be different. If you have special circumstances, please contact us — we’ll do our best to offer a thoughtful, individual solution.
Easy Returns & Exchanges
Your peace of mind is our priority.
Return Window: Within 30 days from the delivery date
Item Condition: Items must be unworn, unwashed, with tags and original packaging intact
After 30 Days: We are unable to offer returns, exchanges, or refunds
Shop with confidence — PURESTATE is here to support you with care and attention.
